Return & Refund Policy

Thank you for choosing RAY ROBA!

RAY ROBA offers its customers an ’Easy return policy’. You can raise a return request of a product within 7 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.

Step 1: Follow the following steps:

Go to ‘My Account’ section
Click on ‘My Orders’. select the order and Proceed with reason for return. Kindly upload an image of the product and confirm.

Step 2: Once your request is received, based on the outcome of the return raised, we will pick the item from you. We will initiate the refund process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact. Refund will be initiated within 7 Working days of the items received back by us.

Do I have to return the free gift when I return a product?

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

FOR ANY HELP, YOU MAY WRITE US AT
support@rayroba.com